Pre-sale inquiries about One RFID Pet Feeder

1. Can this feeder work with a pet microchip or do you have to use the collar tag?

The feeder is NOT compatible with a pet's microchip. It requires the use of the provided collar tag.

2. If the pet wearing the paired collar leaves, and other pets prevent the lid from closing and try to get food, will the lid stop closing halfway and allow the pet to continue eating?

When the pet wearing the matching collar leaves, the bowl lid will close. You can adjust the lid closing speed and time using the Petlibro app. If another pet tries to access the food and prevents the lid from fully closing, the lid will briefly open to prevent injury and then attempt to close again. 

If the pet still prevents the lid from closing for the third time, the lid will be in a failed-to-close state. You will receive a notification that the lid failed to close. At this time, you can open the bowl lid on the APP or press the button to open the bowl lid in the unlocked state. The bowl lid will open and then try to close again.

3. How many collars come with the RFID feeder and is a collar needed for each pet?

The RFID feeder comes with one collar. Each feeder can only be linked to one RFID collar to ensure personalized access for each pet. If you have multiple pets and want to use an RFID feeder for each pet, you'll need to purchase multiple RFID feeders and each pet will need to wear their collar tag.

4. Is the new RFID feeder supposed to be one feeder per cat? Or can two share one?

Each feeder can only be linked to one RFID collar. Therefore, two pets cannot share a feeder.

5. Is the RFID feeder triggered by a collar the cat wears?

Yes, the RFID feeder is triggered by the collar worn by the pet. When a pet wearing a matching collar approaches the feeder, the RFID reader authenticates the unique signal emitted by the collar tag's chip. Once recognized, the bowl lid opens automatically. This ensures that only pets with matching collars have access to the food and prevents other pets from accessing the feeder.

6. For the One RFID Pet Feeder, can I order additional collars?

Additional collars will be available soon. Please note that one feeder can only be linked to one RFID tag.

7. I would like to know if the RFID tag that comes with the RFID Pet Feeder will be compatible with future products.

Our RFID tags have been designed to be compatible with our future products, such as special water fountains.

Still need help? Submit a request.