1. What is the length of the power cable?
The Granary Automatic Feeder can operate solely on batteries for approximately 60 days. However, when the battery power level is low, the power voltage of the batteries becomes unstable, which may affect the normal operation of the feeder.
Therefore, we recommend keeping the feeder plugged in using the provided adapter and power cable at all times. Additionally, install three alkaline D batteries as emergency backup power.
3. Can the single-bowl Granary Automatic Feeder be upgraded to the dual-bowl Granary Automatic Feeder without purchasing an entirely new unit?
Yes, if you wish to upgrade your single-bowl Granary Automatic Feeder to a dual-bowl Granary Automatic Feeder, you can simply purchase a dual-bowl attachment from our official website. Once you receive the package, simply install the dual-bowl attachment onto the single-bowl Granary Automatic Feeder, and you'll have a dual-bowl Granary Automatic Feeder.
Conversely, if you want to revert from a dual-bowl Granary Automatic Feeder to a single-bowl one, you can Submit a request. to reach out to the Petlibro Customer Service Team to initiate the process.
4. How can I buy more desiccant bags?
Please click here to purchase more desiccant bags from our official website. We recommend replacing the desiccant bag every two weeks to maintain the dryness and freshness of the food.
However, if the environment where the feeder is placed is dry, you can extend the interval between replacements.
5. What is the dimension of the food bowl?
Single food bowl:
The top of the metal food bowl bowl diameter: 15.6cm ≈ 6.15 in
The bottom of the metal food bowl bowl diameter: 7.9cm ≈ 3.1 in
The depth of the metal food bowl: 4.1cm ≈ 1.6 in
The depth of the bowl holder: 4.3cm ≈ 1.7 in
Double food bowl:
The top of the metal food bowl bowl diameter: 15cm ≈ 5.9 in
The bottom of the metal food bowl bowl diameter: 10.7cm ≈ 4.22 in
The depth of the metal food bowl: 3.1cm ≈ 1.22 in
The depth of the bowl holder: 4.9cm ≈ 1.93 in
Note: the stainless steel bowl of the dual-bowl attachment is not compatible with the single-bowl holder, and the stainless steel bowl of the single-bowl attachment is not compatible with the dual-bowl holder.
6. How can I buy extra accessories for the Granary Automatic Feeder?
Please Submit a request. reach out to the Petlibro Customer Service Team to start the purchase process.
7. What types of dry food are compatible with the Granary Automatic Feeder?
The Granary Automatic Feeder is suitable for dry food with a diameter ranging from 2 to 15 mm.
8. Can the Granary Automatic Feeder operate properly under a 220V power supply?
The Granary Automatic Feeder can function properly within a voltage range of 100 - 240V.
9. Can I customize different voice recordings for each meal?
The Granary Automatic Feeder only supports setting up one voice recording for all meal schedules.
10. Will the feeder notify me when the food level is low or if there is too much food stuck at the food outlet?
There are four built-in sensors in the feeder base and food outlet. Once the food level in the feeder is low or there is food stuck at the food outlet, the feeder will light up the low-food or a warning indicator to remind you to refill the food and clean the food outlet.
11. What time format does the Granary Automatic Feeder's clock use?
The clock on the Granary Automatic Feeder follows a 12-hour time format.
12. Is the Granary Automatic Feeder dishwasher safe?
Only the stainless steel bowl of the feeder is dishwasher-safe. You can directly wash the food tank, top lid, food bowl holder, and food tank base with water. When cleaning the feeder base, please use only a towel to wipe it.
Still need help? Submit a request.
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