How can I cancel my order?

You cannot cancel your order if a tracking number has been generated.

We are unable to cancel an order once it has been picked up. In the event that your order has been shipped, please contact your carrier directly to reject the delivery. Petlibro is unable to coordinate package returns or liaise with the carrier on your behalf.If you are unable to reject the delivery, you may submit a return request here. It is important to note that the buyer will be responsible for covering the return shipping costs in such cases.

Still need help? Please submit a request via Submit a request.