What should I do if the Feeding log shows "Counting sensor error"?

Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article.

Troubleshooting steps:

1. If you have another 5V 1A power adapter. Please try to replace this power adapter. And if there is a battery, please remove it. This will help us rule out the possibility of a power problem.

2. Hold the unlock button for 6 seconds to unlock the feeder then hold the reset button for 6 seconds to reset the feeder. Then wait for a few seconds until you hear the voice "Ready for WiFi connection". Then you can start the connecting operation on the app.

Here are the videos showing how to connect the feeder to the app via 3 methods:

Connection via Bluetooth

Connection via QR Code

Connection via Hotspot

3. Manually feed 3/12 cups and confirm if the dispensing is successful.

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